Thank you for your interest in our product warranties. For your
reference, we are pleased to reproduce the exact wording of these warranties as
published by their providers
NAD Electronics of America warrants this component to be
free from all defects in materials and workmanship as follows:
NAD
Masters Series 3 years, parts and labor.
Nad Masters Series refurbished 2
years parts and labor.
Electronic components (preamplifiers, amplifiers,
integrated amplifiers, receivers, A/V processors, & integrated A/V products)
2 years, parts and labor.
Electro-mechanical products (cassette decks,
CD players & changers, turntables) 2 years, parts & labor.
Refurbished components, 1 year parts and labor
This warranty is valid on
the country of purchase. This warranty is non-transferable, and is valid for the
first, original purchaser purchasing from an Authorized Dealer of NAD
products. Only Authorized Dealer represent themselves as such, and
purchasers may confirm the status of Authorized Dealers by calling NAD/Lenbrook
at 1-800-263-4641.
What NAD will do:
Should your NAD component fail to function properly due
to a manufacturing defect, NAD/Lenbrook, at its sole discretion, will repair or
replace it free of charge during the warranty period.
How to obtain
service:
To obtain warranty service, please bring your unit along with the
original invoice or bill of sale to your NAD dealer. If he is not an
authorized NAD service center he will direct you to the nearest one or you may
call 1-800-263-4641 for the location of the nearest NAD service dealer.
Note: The NAD warranty requires proof-of-purchase prior to any
in-warranty repairs. Always retain your original sales slip.
What NAD will pay for:
We will pay all labor and material expenses for
covered items, but you must pay any shipping charges if it is necessary to ship
the product to NAD/Lenbrook or to an authorized NAD service center. If the
repairs are covered by the warranty, NAD/Lenbrook or the service center will pay
the return shipping charge.
What is not covered:
This warranty does not cover a component which has
been:
Damaged in transit or by act of God;
Overloaded, abused, misused, or
operated with faulty or unsuitable equipment, or contrary to instructions
contained in the accompanying product manual
Service by unauthorized
personnel;
The serial number has been altered or removed.
NO EVENT SHALL THE WARRANTOR BE LIABLE FOR INCIDENTAL, OR CONSEQUENTIAL
DAMAGES, whether damages result from breach of express or implied warranties,
tort, negligence, or otherwise.
Some states (provinces) do not allow exclusion or limitation of incidental or
consequential damages so the above limitation or exclusion may not apply to
you. This warranty gives you specific legal rights, and you may also have
other rights with vary from state (province) to state (province) or between
countries.
Krell Warranty
This Krell product has a limited
warranty. Below is a list of Krell products and their specific warranty
terms.
Loudspeakers
Limited warranty of five years for parts and
labor.
Amplifiers, preamplifiers, preamp/processors,
receivers
Limited warranty of five years for parts and labor on
circuitry.
Subwoofer
Limited warranty of five years for parts and
labor on circuitry, except drive assemblies, which have a warranty of one year,
for defects due to manufacture only.
CD and DVD player
Limited
warranty of three years for parts and labor on mechanical parts.
Limited warranty of five years for parts and labor on electrical
components.
Reconditioned Krell components
Limited warranty of one to five
years for parts and labor on circuitry. Warranty length will vary by
product.
Should this product fail to perform at any time during the warranty, Krell
will repair it at no cost to the owner, except as set forth in this
warranty.
The warranty does not apply to damage caused by acts of God or nature.
The warranty on this page shall be in lieu of any other warranty, expressed
or implied, including, but not limited to, any implied warranty of
merchantability or fitness for a particular purpose. There are no
warranties which exceed beyond those described in this document. It this
product does not perform as warranted herein, the owner’s sole remedy shall be
repair. In no event will Krell be liable for incidental or consequential
damages arising from purchase, use or inability to use this product, even if
Krell has been advised of the possibility of such damages.
Proof of purchase in the form of a bill of sale or receipted invoice
substantiating that the unit is within the warranty period must be presented to
obtain warranty service. The warranty begins on the date of the original
retail purchase, as noted on the bill of sale or receipted invoice from an
authorized Krell dealer or distributor. Previously owned equipment, when
repurchased from an authorized Krell dealer or distributor has the balance of
the original warranty, based on the original date of manufacture.
The warranty for Krell products is valid only in the country to which they
were originally shipped, through the authorized Krell distributor for that
country, and at the factory. There may be restrictions on or changes to
Krell’s warranty because of regulations within a specific country. Please
check with your distributor for a complete understanding of the warranty in your
country.
If the unit is serviced by a distributor who did not
import the unit, there may be a charge for service, even if the product is
within the warranty period.
Freight to the factory is your
responsibility. Return freight within the United States (U.S.A.) is
included in the warranty. If you have purchased your Krell product outside
the U.S.A. and wish to have it serviced at the factory, all freight and
associated charges to the factory are your responsibility.
Krell will pay return freight to the U.S.A. based freight forwarder of your
choice. Freight and other charges to ship the unit from the freight
forwarder are also your responsibility.
Krell is not responsible for
any damage incurred in transit. Krell will file claims for damages as
necessary for units damaged in transit to the factory. You are responsible
for filing claims for shipping damages during the return shipment.
Krell does not supply replacement parts and/or products to the owner of the
unit. Replacement parts and/or products will be furnished only to the
distributor performing the service on this unit on an exchange basis only; any
parts and/or products returned to Krell for exchange become the property of
Krell.
No expressed or implied warranty is made for any Krell product damaged by
accident, abuse, misuse, natural or personal disaster, or unauthorized
modification.
Any unauthorized voltage conversion, disassembly, component replacement,
perforation of the chassis, updates, or modifications performed to the unit will
void the warranty.
The operating voltage of the unit is determined by the factory can only be
changed by an authorized Krell distributor or at the factory. The voltage
for this product in the U.S.A. cannot be changed until six months from the
original date of purchase.
Cambridge Audio Warranty
Cambridge Audio products carry a
non-transferable, limited warranty for parts and labor against manufacturing
defects. Audio Plus Services will repair all defective product within its
warranty period. The original bill of sale from an authorized US dealer is
required for any warranty repair.
For a warranty repair, the end-user/retailer incurs the cost of insured
shipping to Audio Plus, while Audio Plus pays the shipping back to the return
address. Cambridge Audio products also require an RA number issued by Audio Plus
as well as their original packaging. Failure to respect these conditions
releases Audio Plus of responsibility against loss or damage to the
unit.
Remember to protect your warranty; you can only buy from an authorized
US Cambridge Audio dealer for an Audio Plus warranty. If you have any doubts
about the product or the dealer, consult the dealer locator on our website (www.audioplusservices.com)
immediately. This ensures you get the best product and the best after-sales
service.
Refurbished Cambridge Audio has the same warranty as "A" stock.
CD/DVD players, Music server : 2 years
Amplifiers, tuners, preamps, etc :
3 years
conrad-johnson warranty
Conrad-Johnson Design, Inc. will provide service
under warranty to the original owner on products sold new in the United States
for the lesser period of three years from the date of purchase by the original
purchaser, or five years from the date of shipment to the authorized
conrad-johnson dealer. During the warranty period, conrad-johnson will
repair defective units without charge for labor or parts (with the exception of
vacuum tubes and batteries.)
Exclusions.
The following are not covered under this warranty:
Units which have
been damaged by misuse, abuse, or accident.
Units which have been modified,
altered, or improperly repaired by anyone not specifically authorized by
conrad-johnson design, inc.
Units not purchased from an authorized
conrad-johnson dealer in the United States for used in the United States.
Normal wear
Incidental or consequential damages are not covered under
this warranty. Some states do not allow the exclusion of incidental or
consequential damages, so this exclusion may not apply to you.
Obtaining
Warranty Service: To obtain warranty service, the unit must be shipped,
along with evidence of purchase, in factory packaging to conrad-johnson design
(or designated service center) with and insurance prepaid by the owner.
After repair, the unit will be returned with freight and insurance prepaid by
conrad-johnson design to any destination in the United States.
All implied
warranties, including merchantability and fitness for a particular purpose are
limited in duration to the duration of the express warranty. Some states
do now allow limitations on the duration of implied warranties so the above
limitations may not apply to you.
The Warranty gives you specific legal
rights and you may also have other rights which vary from state to state.
McCormack Audio Corporation of Virginia
This McCormack
Audio Product is covered by a 90-day limited warranty. At no additional
charge, you can obtain an EXTENDED THREE-YEAR LIMITED WARRANTY by completing and
submitting the enclosed warranty registration along with a copy of your bill of
sale within 30 days of purchase.
This McCormack product is warranted to be free from defects in materials and
construction subject to he following conditions, for 90 days after purchase by
the original owner.
This warranty is subject to the following conditions and limitations:
not been used in accordance with the instructions contained in the Owner's
Manual,
been subjected to misuse or abuse,
been modified, repaired, or
tampered with by anyone not specifically authorized in writing by McCormack
Audio Corporation,
been damaged by accident, neglect, or during
transportation.
Should a problem covered by our limited 90-day warranty occurs, please take
these steps:
Contact your McCormack Dealer for verification and validation that a problem
exists.
Have your McCormack Dealer contact us for a Return Authorization
Number.
Pack your unit in the original packing materials (if these are not
available, McCormack Audio Corporation will supply them at a nominal charge) and
include your Return Authorization Number along with proof of the date of
purchase.
Ship freight prepaid to McCormack Audio Corporation of Virginia at
the address below via insured freight.
We will repair the problem and return
it to your McCormack Dealer via surface freight without any charge for parts,
labor, or return shipping.
Any implied warranties relating to McCormack
products shall be limited to the duration of this warranty. This warranty
does not extend to any incidental or consequential costs or damages to the
purchaser.
Some states do not allow limitations on how long an implied
warranty lasts or an exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusions may not apply. This
warranty gives you specified legal rights. You also may have other rights in
your State.
McCormack Audio Corporation of Virginia reserves the right to modify the
design of any products without any obligation to previous purchases and to
change the prices or specifications with notice or obligation to anyone.
Spearit Sound Used Equipment Warranty
Spearit Sound
offers a 90 warranty on all used components. This warranty is intended to
provide assurance against intermittent defects that might be missed during the
comprehensive testing prior to the item being offered for sale. It does
not cover cosmetic defects. Should used component sold by us fail to
function properly due to a defect, we will, at out sole discretion, repair it
free of charge or refund your original purchase price during the warranty
period. We will pay all labor and material expenses for covered items, but
the consumer must pay any shipping charges if it is necessary to ship the
product back to us for service.
YBA Design Warranty
YBA Design products carry a non-transferable, limited warranty for parts and
labor against manufacturing defects. Audio Plus Services will repair all
defective product within its warranty period. The original bill of sale from an
authorized US dealer is required for any warranty repair.
For a warranty repair, the end-user/retailer incurs the cost of insured
shipping to Audio Plus, while Audio Plus pays the shipping back to the return
address. YBA Design products also require an RA number issued by Audio Plus as
well as their original packaging. Failure to respect these conditions releases
Audio Plus of responsibility against loss or damage to the unit.
Remember to protect your warranty; you can only buy from an authorized US YBA
Design dealer for an Audio Plus warranty. If you have any doubts about the
product or the dealer, consult the dealer locator on our website (www.audioplusservices.com)
immediately. This ensures you get the best product and the best after-sales
service.
CD/DVD players, Music server : 2 years
Amplifiers, tuners, preamps, etc :
3 years
Esoteric Warranty and Recertification
The limited warranty on new Esoteric product purchases is 2 years parts and
labor for electronics and 5 years parts and labor for loudspeakers.
There is an optional and incremental warranty upgrade available to you on new
electronics purchases, (just as if you were seeking an extended warranty on a
new car). Upon registering your new electronics with the "Product Registration
Form," as supplied with your new product, we will optionally and incrementally
extend your electronics warranty for an additional year to a total of 3 years
parts and labor (At no extra cost to you). If you do not request this upgrade
through this process the new product warranty is limited to 2 years. No optional
and incremental warranty extension is available on loudspeakers. (Product
registration information is only retained for warranty purposes and not released
for any other purpose).
Esoteric warranties are non-transferable, unless the consumer re-certifies
the product directly with Esoteric. In that event the remainder of the original
warranty term would apply. Re-certification for a remaining warranty term
requires the consumer to pay freight to and from Esoteric plus a $120.00
re-certification fee per unit. This fee is non-refundable even if the product is
deemed non-certifiable.
Esoteric provides a warranty only on products
imported by TEAC America, Inc. and sold only by our authorized dealers as new
equipment. Esoteric in the USA will not service product under warranty that has
been opened by end-users, modified or altered. In the unlikely event that
warranty service is needed, the consumer must provide a copy of their original
bill of sale, and, if so applied for and received, the extended warranty
certificate (if applicable), to Esoteric/TEAC America, Inc. in Los Angeles,
California.
IMPORTANT INFORMATION ON MODIFIED PRODUCTS!
Products modified (or "Modded") by third party companies render ESOTERIC
products unserviceable by Esoteric.
Modifying products immediately voids all
warranties from ESOTERIC. More importantly, since Esoteric does not know what
these "mods" are, how they affect other circuits within the ESOTERIC product and
most importantly, affect the timing and control functions within the product,
they are not able, at any cost, to repair a modified ESOTERIC product.
Modified products should be returned to the modifier for service.
For
more information on factory service and service return please see the next
section of this document or contact Esoteric through TEAC America at
323-726-0303, ext. 617, or by E mail at: factoryservice@teac.com.
For general inquiries or operational issues please contact Esoteric by E mail
at: Esoteric_info@teac.com or you
may call us at 323-726-0303, ext. 617
Customer Service
Please note: Esoteric will not warranty any Esoteric product that has been
modified or altered. Esoteric will not service ESOTERIC Products that were
manufactured and sold outside of the country in which service is requested.
Service is available only for product sold by authorized USA dealers. For
service on equipment bought from overseas distributors, please contact your
selling dealer for instructions. All service is handled by Esoteric factory
trained technicians out of their headquarters in Montebello, California. No
other location in the USA is authorized to perform service on Esoteric
products.
For questions regarding product features, specifications, "hook-up"
and operation, please call your retail dealer. Your dealer is the one most
likely to be able to help you on an expedited basis.
If your dealer is
unavailable or unable to help then please call Esoteric directly at :
1-323-726-0303 ext. 617. You may also email your question to esoteric_info@teac.com
For some
operational questions, it may be necessary to refer to your owner's manual.
Please have it handy when you call. The E-mail address for service: factoryservice@teac.com
If you would like to return your product to us for service please use the
guidelines below. No RA number is needed.
The shipping and mailing address is:
TEAC AMERICA, INC.
Attention:
ESOTERIC Repairs
7733 Telegraph Road
Montebello, CA 90640
(323)
727-7627
In your shipment please include:
A complete description of the problem
If there are any particular pieces
of media that are more symptomatic than others, please include them. We will
return the media with the repaired unit.
A copy of your proof of purchase to
validate the warranty (if any).
Your name, address and phone number(s)
Any specific return shipping instructions
Your e-mail address
A FAX
number if available
Do not include remote controls, accessories, power cords
or manuals Our technicians have those items at each test station.
Note: To
order a shipping container, please call (323) 727-4840.
PARTS:
Esoteric
Parts department sells replacement parts, including owner's, service manuals,
and shipping cartons. To reach parts call: (323) 727-4840 or email to: parts@teac.com
