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Manufacturer's Warranties

Thank you for your interest in our product warranties. For your reference, we are pleased to reproduce the exact wording of these warranties as published by their providers.

Bluesound
Warranty
Creek
Warranty
Cocktail Audio 
Warranty
conrad-johnson Creek
Focal
Warranty
Jolida 
Warranty
McCormack
Warranty
Music Hall
Warranty
NAD
Wa
rranty
PSB
Warranty
Spearit Sound
Used Warranty

Bluesound a division of Lenbrook Industries Limited, warrants all Bluesound products to be free from any defects in materials and workmanship.

NODE, NODE 2, POWERNODE, POWERNODE 2, VAULT, VAULT 2: One (1) year
DUO SAT SPEAKERS: Five (5) years
PULSE, PULSE 2, PULSE MINI, PULSE FLEX, DUO SUB: One (1) year

Please contact your local dealer or distributor for warranty information and service.

Defective or Damaged Bluesound Product
If you find there is a defect for any Bluesoud product, or it arrived damaged from transit, please contact the Bluesound Support Crew as soon as possible. Our support crew is available Monday – Friday 8:00 AM – 7:00 PM EST (excluding holidays) and are happy to provide you with step-by-step instructions on how to setup a warranty claim as soon as possible.

How to process a warranty claim:
If you experience an issue with any Bluesound product, please contact the Bluesound Support Crew. Our support staff are ready online to assist you in diagnosing and solving any issues that you may experience when using a Bluesound product. If we are unable to resolve the issue via our helpdesk, you may be entitled to a warranty claim under the terms of Bluesound’s limited warranty.

If you purchased a Bluesound product from an authorized Bluesound retailer, please contact the Bluesound distributor in your country for assistance with warranty claims. Bluesound authorized distributors determine the warranty policy for Bluesound products in their own country and only validate the warranty in the country where the product was purchased.

What the warranty covers:
All labor and material expenses for covered items, but you must pay any shipping charges if it is necessary to return the product to Bluesound or to an authorized Bluesound dealer or distributor. If the repairs are covered under the terms of the limited warranty, Bluesound or the authorized dealer/distributor will pay the return shipping charges.

In no event shall Bluesound or the authorized warrantor be liable for incidental, or consequential damages, whether damages resulting from breach of express or implied warranties, tort, negligence, or otherwise.

Some states, provinces and countries do not allow exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state, province or between countries.

What the warranty excludes:

This limited warranty does not cover a Bluesound product that has been: 1) damaged by act of God; 2) overload, abused, misused, or operated with faulty or unsuitable equipment, or contrary to instructions contained in the accompanying product manual; 3) serviced by unauthorized personnel; 4) the serial number has been altered or removed.
 
Cambridge Audio Warranty
Cambridge Audio products carry a non-transferable, limited warranty for parts and labor against manufacturing defects. Audio Plus Services will repair all defective product within its warranty period. The original bill of sale from an authorized US dealer is required for any warranty repair.

For a warranty repair, the end-user/retailer incurs the cost of insured shipping to Audio Plus, while Audio Plus pays the shipping back to the return address. Cambridge Audio products also require an RA number issued by Audio Plus as well as their original packaging. Failure to respect these conditions releases Audio Plus of responsibility against loss or damage to the unit.
Remember to protect your warranty; you can only buy from an authorized US Cambridge Audio dealer for an Audio Plus warranty. If you have any doubts about the product or the dealer, consult the dealer locator on our website (www.audioplusservices.com) immediately. This ensures you get the best product and the best after-sales service.
Refurbished Cambridge Audio has the same warranty as "A" stock.

CD/DVD players, Music server : 2 years
Amplifiers, tuners, preamps, etc : 3 years
Speakers: 5 years
Subwoofers: 5 years on speakers, 3 years on electronics.
Cocktail Audio is warrantied for 2 years parts and labor.
conrad-johnson warranty
Conrad-Johnson Design, Inc. will provide service under warranty to the original owner on products sold new in the United States for the lesser period of three years from the date of purchase by the original purchaser, or five years from the date of shipment to the authorized conrad-johnson dealer. During the warranty period, conrad-johnson will repair defective units without charge for labor or parts (with the exception of vacuum tubes and batteries.)

Exclusions.

The following are not covered under this warranty:
Units which have been damaged by misuse, abuse, or accident.
Units which have been modified, altered, or improperly repaired by anyone not specifically authorized by conrad-johnson design, inc.
Units not purchased from an authorized conrad-johnson dealer in the United States for used in the United States.
Normal wear
Incidental or consequential damages are not covered under this warranty. Some states do not allow the exclusion of incidental or consequential damages, so this exclusion may not apply to you.
Obtaining Warranty Service: To obtain warranty service, the unit must be shipped, along with evidence of purchase, in factory packaging to conrad-johnson design (or designated service center) with and insurance prepaid by the owner. After repair, the unit will be returned with freight and insurance prepaid by conrad-johnson design to any destination in the United States.
All implied warranties, including merchantability and fitness for a particular purpose are limited in duration to the duration of the express warranty. Some states do now allow limitations on the duration of implied warranties so the above limitations may not apply to you.
The Warranty gives you specific legal rights and you may also have other rights which vary from state to state.
Creek has a 2 year parts and labor warranty.
Focal Limited Warranty
All Focal Home loudspeakers are covered by a five ( 5 ) year warranty on speakers, and three (3) years on subwoofer amplifiers.
All Focal Pro loudspeakers are covered by a five ( 5 ) year warranty on speakers, and two (2) years on subwoofer and monitor amplifiers.
The Focal XS 2.1 system bears a two (2) years warranty.

Warranty covers all defects of parts or workmanship.
Warranty does not cover damages resulting from misuse or abuse, or damages resulting from accidents or neglect.Please refer all servicing needs to your authorized Focal dealer or directly to Audio Plus Services.
If returned for servicing, the product must be properly packaged and shipped to Audio Plus Services or an authorized Focal dealer by the customer at his or her sole expense. After warranty repair by Audio Plus Services, Audio Plus Services will assume return freight charges.
Please retain your original bill of purchase as it is your proof of warranty. You are required to send a copy of that bill of purchase for all repairs covered by warranty.

Jolida Warranty
WHO IS PROTECTED BY THIS WARRANTY
The JoLida warranty protects the original owner so long as the original bill of sale is presented when warranty service is required. In addition, the warranty card included with the amplifier must be submitted within thirty days of purchase otherwise the warranty period will be reduced 50%.

WHAT IS COVERED BY THE WARRANTY
The JoLida warranty covers all defects in material and workmanship with the following specified exceptions. These are: (1) Electron tubes are warranted for a limited period; (2) damage caused by accident, unreasonable use or neglect (including the lack of reasonable and necessary maintenance); (3) modifications to the amplifier; (4) damage occurring during shipment (claims must be presented to the carrier); (5) damage to or deterioration of any accessory or decorative wooden surface; (6) damage resulting from failure to follow instructions contained in your owner's manual; (7) damage resulting from the performance of repairs by someone other than JoLida or an authorized JoLida warranty station; (8) any JoLida unit on which the serial number has been modified or removed; (9) units used as demonstration or display models prior to purchase by the original consumer owner; (10) units used for the purpose other than home use.

HOW TO OBTAIN WARRANTY PERFORMANCE

If the JoLida unit ever needs service, write to us at JoLida Inc., 21310 Ridgecroft Drive, Brookeville, MD 20833  or email us at jolidacorp@msn.com (Attn. Customer Relations Department). We may direct you to an Authorized JoLida Warranty Station, or ask you to send your unit to the factory for repair. You need to present the original bill of sale to establish the date of purchase. Please do not ship your JoLida unit to the Maryland address without contacting us. Many issues can be resolved over the phone.

If service under this warranty is not necessary, but you have questions regarding the installation or operation of your unit, please write to our Customer Relations department at the address above.

WHO PAYS FOR WHAT
JoLida will be happy to pay all labor and material expenses for all repairs covered by this warranty. If necessary repairs are not covered by this warranty, or if a unit is examined which is not in need of repair, you will be charged for the repairs or examination.

Although you must pay any shipping charges incurred in getting your unit to an authorized warranty station or to the factory, we will pay return shipping charges if the repairs are covered by the warranty. Please be sure to save the original shipping cartons because a nominal charge will be made for additional cartons.

LIMITATION ON IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE LENGTH OF THIS WARRANTY, UNLESS OTHERWISE PROVIDED BY STATE LAW.

EXCLUSION OF CERTAIN DAMAGES

JOLIDA'S LIABILITY IS LIMITED TO THE REPAIR OR REPLACEMENT AT OUR OPTION, OF ANY DEFECTIVE PRODUCT AND SHALL IN NO EVENT INCLUDE INCIDENTAL OR CONSEQUENTIAL COMMERCIAL DAMAGES OF ANY KIND.

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS AND/OR DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

This warranty gives you specific legal rights and you may also have other rights which vary from state to state. We sincerely thank you for your expression of confidence in JoLida products. The amplifiers have been painstakingly assembled by highly trained crafts' people. It should give you many years of musical enjoyment.

McCormack Audio Corporation of Virginia
This McCormack Audio Product is covered by a 90-day limited warranty. At no additional charge, you can obtain an EXTENDED THREE-YEAR LIMITED WARRANTY by completing and submitting the enclosed warranty registration along with a copy of your bill of sale within 30 days of purchase.

This McCormack product is warranted to be free from defects in materials and construction subject to he following conditions, for 90 days after purchase by the original owner.

This warranty is subject to the following conditions and limitations:

not been used in accordance with the instructions contained in the Owner's Manual,
been subjected to misuse or abuse,
been modified, repaired, or tampered with by anyone not specifically authorized in writing by McCormack Audio Corporation,
been damaged by accident, neglect, or during transportation.

Should a problem covered by our limited 90-day warranty occurs, please take these steps:

Contact your McCormack Dealer for verification and validation that a problem exists.
Have your McCormack Dealer contact us for a Return Authorization Number.
Pack your unit in the original packing materials (if these are not available, McCormack Audio Corporation will supply them at a nominal charge) and include your Return Authorization Number along with proof of the date of purchase.
Ship freight prepaid to McCormack Audio Corporation of Virginia at the address below via insured freight.
We will repair the problem and return it to your McCormack Dealer via surface freight without any charge for parts, labor, or return shipping.
Any implied warranties relating to McCormack products shall be limited to the duration of this warranty. This warranty does not extend to any incidental or consequential costs or damages to the purchaser.
Some states do not allow limitations on how long an implied warranty lasts or an exclusion or limitation of incidental or consequential damages, so the above limitation or exclusions may not apply. This warranty gives you specified legal rights. You also may have other rights in your State.

McCormack Audio Corporation of Virginia reserves the right to modify the design of any products without any obligation to previous purchases and to change the prices or specifications with notice or obligation to anyone.

Music Hall Warranty
This entitles you to have your Music Hall product repaired free of charge, at our discretion, for one year after the date of purchase, at any authorized Music Hall service center, provided the unit was purchased from an authorized dealer. Your original sales receipt is proof of purchase date.

Music Hall takes no responsibility for defects arising from accident, misuse, abuse, wear and tear, neglect or unauthorized repair and/or adjustment. Music Hall cannot accept responsibility for damage or loss that occurs during transit. The warranty does not cover transportation costs.

CLAIMS UNDER WARRANTY

Music Hall products should be packed in the original packing and returned to the dealer from whom it was purchased, or, upon authorization, to a Music Hall service center. It should be sent by a reputable carrier, carriage prepaid.

Do not send product via USPS (United States Postal Service).

Since no responsibility will be accepted for a unit in transit to the dealer, customer, or authorized service agent, customers are advised to insure against loss, damage, or theft.

NAD Electronics of America warrants this component to be free from all defects in materials and workmanship as follows:
NAD Masters Series 3 years, parts and labor.
Nad Masters Series refurbished 2 years parts and labor.
Electronic components (preamplifiers, amplifiers, integrated amplifiers, receivers, A/V processors, & integrated A/V products) 2 years, parts and labor.
Electro-mechanical products (cassette decks, CD players & changers, turntables) 2 years, parts & labor.
Refurbished components, 1 year parts and labor

This warranty is valid on the country of purchase. This warranty is non-transferable, and is valid for the first, original purchaser purchasing from an Authorized Dealer of NAD products. Only Authorized Dealer represent themselves as such, and purchasers may confirm the status of Authorized Dealers by calling NAD/Lenbrook at 1-800-263-4641.

What NAD will do:
Should your NAD component fail to function properly due to a manufacturing defect, NAD/Lenbrook, at its sole discretion, will repair or replace it free of charge during the warranty period.
How to obtain service:
To obtain warranty service, please bring your unit along with the original invoice or bill of sale to your NAD dealer. If he is not an authorized NAD service center he will direct you to the nearest one or you may call 1-800-263-4641 for the location of the nearest NAD service dealer.

Note: The NAD warranty requires proof-of-purchase prior to any in-warranty repairs. Always retain your original sales slip.
What NAD will pay for:
We will pay all labor and material expenses for covered items, but you must pay any shipping charges if it is necessary to ship the product to NAD/Lenbrook or to an authorized NAD service center. If the repairs are covered by the warranty, NAD/Lenbrook or the service center will pay the return shipping charge.

What is not covered:
This warranty does not cover a component which has been:

Damaged in transit or by act of God;
Overloaded, abused, misused, or operated with faulty or unsuitable equipment, or contrary to instructions contained in the accompanying product manual
Service by unauthorized personnel;
The serial number has been altered or removed.

NO EVENT SHALL THE WARRANTOR BE LIABLE FOR INCIDENTAL, OR CONSEQUENTIAL DAMAGES, whether damages result from breach of express or implied warranties, tort, negligence, or otherwise.

Some states (provinces) do not allow exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights with vary from state (province) to state (province) or between countries.

PSB Warranty

AMPLIFIERS, POWERED SPEAKERS AND SUBWOOFERS:    ONE (1) YEAR
LOUDSPEAKER AND SUBWOOFER DRIVERS:    FIVE (5) YEARS
HEADPHONES:    TWO (2) YEARS

Please contact your local dealer or distributor for warranty information and service. 

Defective or Damaged PSB Product:
If you find there is a defect for any PSB product, or it arrived damaged from transit, please contact our support team in the PSB Lounge as soon as possible. Our support team is available online Monday – Friday 8:00 AM – 5:00 PM EST (excluding holidays) and are happy to provide you with step-by-step instructions on how to setup a warranty claim as soon as possible. 

How to process a warranty claim:

If you experience an issue with any PSB product, please contact the support team in the PSB Lounge. Our team is ready online to assist you in diagnosing and solving any issues that you may experience when using a PSB product. If we are unable to resolve the issue via our support lounge, you may be entitled to a warranty claim under the terms of PSB’s limited warranty. 

If you purchased a PSB product from an authorized PSB retailer, please contact the PSB distributor in your country for assistance with warranty claims. PSB authorized distributors determine the warranty policy for PSB products in their own country and only validate the warranty in the country where the product was purchased. 

What the warranty covers:
All labor and material expenses for covered items, but you must pay any shipping charges if it is necessary to return the product to PSB or to an authorized PSB dealer or distributor. If the repairs are covered under the terms of the limited warranty, PSB or the authorized dealer/distributor will pay the return shipping charges. 

In no event shall PSB or the authorized warrantor be liable for incidental, or consequential damages, whether damages resulting from breach of express or implied warranties, tort, negligence, or otherwise. 

Some states, provinces and countries do not allow exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state, province or between countries. 

What the warranty excludes:
This limited warranty does not cover a PSB product that has been: 1) damaged by act of God; 2) overload, abused, misused, or operated with faulty or unsuitable equipment, or contrary to instructions contained in the accompanying product manual; 3) serviced by unauthorized personnel; 4) the serial number has been altered or removed.

Spearit Sound Used Equipment Warranty

Spearit Sound offers a 90 warranty on all used components. This warranty is intended to provide assurance against intermittent defects that might be missed during the comprehensive testing prior to the item being offered for sale. It does not cover cosmetic defects. Should used component sold by us fail to function properly due to a defect, we will, at out sole discretion, repair it free of charge or refund your original purchase price during the warranty period. We will pay all labor and material expenses for covered items, but the consumer must pay any shipping charges if it is necessary to ship the product back to us for service.

 

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Spearit Sound
351 Pleasant Street
Northampton, MA 01060
United States
Ph: 413-584-9547
Fax: 413-585-5139
e-mail: jtozzi@spearitsound.com
 

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